At Sporting Rock, we don't just build features — we build systems that organize and power the world of sports. As our Junior / Medior Customer Success Manager, you are the bridge between our sports platform and the people who use it. You'll build strong relationships with our clients, help them reach their goals with our product, and make sure they get the best possible experience — in an international team of innovators, problem-solvers, and makers that works in self-driven squads and takes full ownership of what it builds. If you're passionate about sports, love working with people, and want to learn and grow in a fast-paced tech environment, we'd love to meet you.
What you’ll do
- Own and manage relationships with key customers, ensuring long-term satisfaction and loyalty.
- Act as the main point of contact for customers throughout their lifecycle.
- Onboard new clients and guide them through implementation, adoption, and best practices with hands-on support.
- Understand customer goals and proactively help them succeed with our solutions.
- Monitor customer usage, satisfaction, and engagement to spot risks and opportunities early.
- Collect customer feedback and turn it into actionable input for the product, development, and operations teams.
- Collaborate closely with product, engineering, and sales to make sure customer needs are addressed.
- Drive the internal evolution of the Customer Success department by optimizing processes and increasing operational efficiency.
- Develop and maintain the knowledge base and customer documentation to empower users and streamline support.
- Contribute to the customer success strategy by identifying trends, best practices, and areas for improvement.
What you bring
- Passion for sports — you live and breathe sports, whether as an active recreational athlete, a former professional, or an enthusiastic fan who deeply understands the sports ecosystem.
- People-first mindset — you genuinely love communicating, building connections, and helping people solve problems.
- Previous experience in a customer-facing role (e.g., customer support, sales, account management, hospitality, event management, working student roles, or internships).
- Strong interpersonal skills, empathy, and a high level of communicative intelligence.
- Fluency in both German and English (written and spoken) — essential for daily client communication.
- High motivation to learn, a proactive attitude, and the drive to grow into a high-performing Customer Success professional.
- Degree or ongoing studies in Business, Sports Management, IT, Communication, or a related field (or equivalent practical experience).
Nice to have
- Background in sports management, coaching, or a sports-tech environment.
- Basic understanding of SaaS platforms or digital products.
- Prior experience in a startup or dynamic team setting.
What we offer
- Full ownership — autonomy in your area of responsibility, with strong mentorship to help you grow.
- Competitive salary — with a standard 40-hour workweek.
- Steep learning curve — direct support for your professional development.
- Stylish loft office — in St. Georg, Hamburg, with great public transport and a pool table!
- Apple MacBook — and top-notch tools for your daily work.
- Startup culture — relaxed and collaborative, with motivated, sport-loving, and friendly colleagues.
Sounds like you?